Last Updated : 06/10/2025
We want you to be 100% satisfied with your purchase. Please read our return and refund terms below.
1. Return Eligibility
- Return requests must be made within 7 days of delivery.
- Items must be unused and in original packaging.
- Returns are not accepted for custom or personalized products unless they are defective.
2. How to Request a Return
- Email us at lasercraftcreations2025@gmail.com with:
- Order ID
- Reason for return
- Photos
- Wait for approval and return instructions.
- Ship the item back (buyer pays return shipping unless defective).
3. Refund Process
- Once we receive and inspect your item, you’ll be notified.
- If approved, your refund will be processed within 5–7 business days to the original payment method.
4. Exchanges
- We only replace items if they are defective or damaged.
- Email us for an exchange request and we’ll assist you.
5. Cancellation Policy
- Orders can be canceled within 12 hours unless already shipped or custom work has begun.
6. Non-Refundable Items
- Custom or personalized orders
- Used or damaged products not due to our error
- Shipping fees
7. Contact Us
For all return and refund queries, contact:
📧 Email: lasercraftcreations2025@gmail.com
📞 Phone: 9763693965 / 9763373393